Frequently Asked Questions
Q. When will my package arrive?
Your order will take 1-2 business days to process. Once your order has been processed it will begin transit. Packages can be expected to arrive in 1-4 business days, depending on the shipping region and method selected.
Q. Can you track my package?
Upon invoice creation, you will receive an email with your tracking information. You may receive multiple tracking numbers depending on the size of the items in your order. You can visit UPS.com to enter in your tracking number to get up to date information on the status of your package.
Q. What is the return policy?
For full details on Kingpin’s return policy, click here.
Q. How can I retrieve my password?
On the Sign In page, next to where you would enter your password, click the "Forgot your Password?" link. The link will direct you to a page where you can enter the email associated with your account. Click the "Reset Password" button to receive a "Reset Password" email and follow the directions in the email to set a new password. If you do not receive the "Reset Password" email, be sure to check your junk folder or spam. If you still do not see your "Reset Password" email, then please reach out to our Customer Service and we will assist you.
Q. Did my order go through?
Once your payment method processes after placing an order, you will receive an email with an order confirmation number. If you have not received an order confirmation number, please call our customer service department for assistance.
Q. What do I need to set up an account?
If you are a new customer to Kingpin, please see our Verification Policy to learn what to expect when setting up an account.
Q. What are the showroom hours for pickup?
The FL Showroom is located 9715 International Ct N, St. Petersburg, FL 33716 and is open Monday - Friday from 9am to 6pm EST.
The California Showroom is located at 168 E Freedom Ave, Anaheim, CA 92801 and is open Monday - Friday from 9am to 6pm PST.
Artists must be verified at a shop when making purchases in the showrooms.
Q. Do you offer free shipping?
We offer flat rate shipping. Orders with 4 items or less ship for a flat rate of $8.99 (an additional $4.99 will be added for oversized items). Orders with 5 items or more ship for a flat rate of $13.99 (an additional $4.99 will be added for oversized items). These rates are for ground shipping only. All other shipping methods will be subject to UPS quoted rates. For more information on shipping, please visit our Shipping Policy page.
Q. Do you have coupon codes available?
We feature promotional discounts regularly throughout the year. Sign up for our mailing list so that you’re the first to know about them!
Q. Do you have gift cards?
We currently do not offer gift cards. If you would like to purchase a product for a verified Kingpin account holder, please call (855) 546-4746.
Q. How to you request Kingpin to carry a new product?
Email firstname.lastname@example.org for product requests.
Q. How can I obtain proof of sterilization / MSDS sheets?
Customs may leave a note when placing an order to request these documents upon the products arrival. You may also call our Customer Service office at 888.299.5675 to request documentation.
Q. Do you ship internationally?
Yes. We offer UPS shipping method for international orders, we however, cannot ship to the following countries: Taiwan, Indonesia, India, South Africa, Pakistan, the Philippines, Mexico, North and South Korea.